Our job is to make things easier for you. We are committed to exceed your expectations with our fast, friendly service every time you contact us.
When we provide a service to you, we are guided by our four key principles:
CARING, considerate service is why we are here. Making it easier starts with our knowledgeable Customer Service Reps, who are trained to provide the assistance you need with caring, fairness and respect. That’s what you deserve and that’s what we deliver.
We realize that purchasing refurbished technology requires confidence and trust. If you've ever bought products from us, you know firsthand how tough our standards are. By enforcing strict quality guidelines, we can guarantee that every piece of equipment we sell; new or refurbished is a good purchase. If you are unhappy with your purchase for any reason, please contact us immediately, and we'll do everything we can to make things right.
Enter your information in the fields below if your product requires repair or replacement.
Be sure to back up all data on your unit prior to returning it.
To enter MULTIPLE Warranty ID numbers please use our Multiple Asset Form. Click Here for Multiple Asset Entry Form.
*Repair and Replacement services can only be provided for units purchased from K12 Solutions with valid Warranty ID Numbers that are still within their warranty period
Call us at 888-512-7658 or Click here to Email Technical Support.
Our Commitment to You
We will acknowledge and, when possible, resolve all inquiries within one business day. Email responses will include a contact name and case number. We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day. We strive to resolve all customer technical support issues within a maximum of one business day.
Enter a Service Tag or Express Service Code
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