Customer Care
Our job is to make things easier for you. We are committed to exceed your expectations with our fast, friendly service every time you contact us.
When we provide a service to you, we are guided by our four key principles:
C
Caring
A
Accountable
R
Responsive
E
Expertise
Caring
CARING, considerate service is why we are here. Making it easier starts with our knowledgeable Customer Service Reps, who are trained to provide the assistance you need with caring, fairness and respect. That’s what you deserve and that’s what we deliver.
Accountable
We are always ACCOUNTABLE to you. We respect your time and value the trust you place in us. We are proud to bring you high-quality, cost-effective products and services that provide real value for your organization.
Responsive
We are RESPONSIVE to your needs today and in the future. We are committed to responding to your needs through our Account Managers and our website. We look forward to working with you to achieve the results you desire. We know that your time is valuable, so we work hard to serve you as quickly as possible.
Expertise
You can count on our EXPERTISE for reliable information. We focus on making sure the information we provide you is accurate, up-to-date and relevant. You can count on us to listen carefully to your needs and questions, and guide you through the process of getting the products and services you require. We also plan to meet or exceed your expectations, every time.
Customer Satisfaction
We realize that purchasing refurbished technology requires confidence and trust. If you've ever bought products from us, you know firsthand how tough our standards are. By enforcing strict quality guidelines, we can guarantee that every piece of equipment we sell; new or refurbished is a good purchase. If you are unhappy with your purchase for any reason, please contact us immediately, and we'll do everything we can to make things right.
RMA
Returns for Repair and Replacement
Enter your information in the fields below if your product requires repair or replacement.
Be sure to back up all data on your unit prior to returning it.
To enter MULTIPLE Warranty ID numbers please use our Multiple Asset Form. Click Here for Multiple Asset Entry Form.
*Repair and Replacement services can only be provided for units purchased from K12 Solutions with valid Warranty ID Numbers that are still within their warranty period
Technical Support
Call us at 888-512-7658 or Click here to Email Technical Support.
Our Commitment to You
We will acknowledge and, when possible, resolve all inquiries within one business day. Email responses will include a contact name and case number. We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day. We strive to resolve all customer technical support issues within a maximum of one business day.
Check Your Warranty Status
Enter a Service Tag or Express Service Code
Your Service and Support Coverage
Warranty Expired
System Type:
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