Return and Refund Policy
When you receive your merchandise
Please open all boxes immediately and check contents. We must be notified of any damaged or defective products within 2 business days of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them.
Wrong Products Received:
It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping (it does rarely happen), please contact us using this online RMA request form. We will issue an RMA number and return instructions on how and where to return the product. We will ship you the correct product and pay the shipping costs both ways.
If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper's proof-of-delivery slip, you include a note stating the package is or appears damaged. If you do accept a damaged shipment, please inform us immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier. Also, if there was any internal (non-visible) damage, this will need to be reported to us or the carrier within two days of receiving the product.
Within thirty (30) days of receiving your order, if any product proves to be defective; please contact us immediately. Please DO NOT ship the product back to us without contacting us first and receiving an RMA number and return instructions. After we receive the defective merchandise, we will test it if need be, and we will ship back to you (at our expense) a non-defective replacement product. Should we determine that the product is in fact defective (and was returned in accordance to our return instructions/policy), we will not only pay the cost of shipping the new non-defective product to you, but we will also reimburse you for standard ground rates/charges (not 2nd day air) that the shipping company charges for shipping the defective product back to us. This does not include any 3rd party processing fees imposed by some shipping companies. This offer is only good in the Continental U.S and Canada. If you ship the product back to us from outside of the 48 states, you will need to pay for the cost of sending the product to us. If the product is defective, you will receive a replacement. If you choose to return the defective item, rather than replace it, a restocking fee will be assessed and your original shipping charges will not be refunded.
CRITERIA REQUIRED FOR RETURNING ITEM(S):
- Must be within 30 days from the day you received the item
- Item must not have been installed
- The item must be in perfect resalable condition in the original packaging
- The item must be listed on our site
- Item must have been shipped by a Common Carrier (UPS/FedEx/USPS)
- If the above criteria is met, then we will issue an RMA number.
If you ordered the wrong products and wish to return the product, you will need to use our online form and request an RMA number.
Please do NOT return any product that you have ordered without using our online RMA request form. Many products ship direct from the manufacturer or one of their access warehouses and need to be returned to the same warehouse or different location. These warehouses will refuse deliveries that are not properly marked and documented with issued RMA numbers. This will make processing your credit very difficult and may delay your credit. If need to return an order that was shipped to you for free, our typical restocking fee will apply, plus you will need to pay the actual cost of shipping for the original order. Or, if just a portion of an order that was originally shipped free freight is returned, then you will pay a restocking fee, plus the difference in the higher shipping rate that we would have charged.
NON Returnable Items:
ITEMS THAT ARE NOT RETURNABLE:
- Items in your possession for more than 30 days may not be returned.
- Items that have been installed may not be returned.
- Items that don't have original packaging may not be returned.
- Items that have been used may not be returned.
- Items that are quoted (not listed on our web site)
Returned Merchandise Authorization (RNA)
When it is necessary to return a product, please contact us using our online RMA request form prior to doing so. All returns, regardless of how they were shipped or where they were shipped from must be referenced by an RMA Number. Packages returned to us or to the manufacturer without an RMA number will be refused and returned to you. We process thousands of orders weekly and subsequently receive a sizable number of returns. Thus, handling returns in the manner that we do is necessary to ensure that you receive proper credit in a timely fashion. When you request an RMA to return a product, we will either issue the RMA at that time, or contact the warehouse that it shipped from and request that one be issued. If we need to receive the RMA from another warehouse, we will let you know by forwarding the information to you along with shipping instructions as soon as we receive it. The instructions for return must be followed carefully. Once the product has been received at our warehouse, it will be inspected and you will be credited for the returned product less the applicable restocking fee and original shipping charges. If the product is returning to another warehouse, they will contact us once they have received the product, inspected it, and we have been issued credit. Once we have been credited for the return, your credit will be issued less the restocking fee and original shipping charges.
All returns are subject to a restocking fee. We have a standard restocking fee of 15% on all returned items. If you wish to return a product but do not place a reorder, the restocking fee will be 15%. If a reorder is placed for a similar product costing about the same amount or more as the original item, the restocking fee will be reduced from 15% to 10%. For a product to be considered a "reorder", it must be for a product that directly replaces the item that is being returned, in both price and type. For example: If a $200.00 computer is returned, the reorder must be for a computer that costs about the same price (not more than 10% less than the original cost of the computer). In this case you would need to order a computer that costs at least $180. If for some reason the reorder must be returned, the restocking fee for the return of the reorder will be at least 25%. Your reorder must be placed prior to your credit being processed. If you wish to reorder right away, reference will be made to your return on your reorder to ensure that you receive the lower restocking fee. If you need to apply your credit to your reorder, you can do so, but we will need to receive the product and/or credit for the product before doing so. In the past we have shipped products over and over again until our customers found something they liked. We do not ship "trial" products; we choose not to operate this way. There is substantial cost in processing orders and shipping products. There is also cost in returning products: messages must be answered, RMA's issued, products received and restocked, paperwork processed and mailed, etc. Therefore, a restocking fee is required in order to keep our prices at their lowest.
If you have any other return questions, please contact us before placing your order.
If you have read and understand our return policy, and would like to request an RMA number, please click here (link to RMA Request form ) to begin the process.